Firm's Transformation to SOP Oriented Culture
Defined standard processes, based on nature of services, clientele and work culture of the firm, serve multi-fold purposes, including :
- Assuring desired quality and documentation
- Avoiding repeated efforts and time
- Enabling scalability of professional business
Our Offerings
Policy & Framework - for Each Service Division
To enable growth in self-running mode for each service division of the Firm, say Audit, Income Tax, GST or other, we assist in conceptualization/ formulation of the governing policy and overall framework, customized to the needs of each Firm.
SOP - for Delivery of Each Service
To enable automatic functioning of the operations to deliver each service in desired pre-defined manner, we -
- Understand the existing process to deliver the service and firm's work culture from firm's executive team
- Understand the firm management's objective/ outlook and requirements of SQC-1
- Analyze the Gaps
- Suggest a formalised Process, taking into account above Gap Analysis
- Explain the finalized SOP in detailed manner to the firm's executive team to enable ground implementation
Our expertise in this area gathered from our exclusive experience in dealing with numerous professional firms and their executive teams on daily basis, equip us to execute the above process in realistic manner.
Standard Formats
- Standard Proposal - For each Individual Service or General Bucket of Services
- Standard Engagement Contract - For each Individual Service or General Bucket of Services
- Standard Appointment/ Retirement Documentation - For each Individual Service
- Standard Service Delivery Report - For each Individual Service
- Standard Management Representation Letter - For each Individual Service
Implementation Review of Policies & SOPs
Similar to the Internal Audit activity by the Professionals for their Business Clients, reviewing on-ground implementation of their respective policies and processes, our exclusivity to serve ONLY Professional Firms enable us to fulfill such Independent Implementation Review needs of the Firm's Management.
Client Feedback Desk for Firm's Services
Dedicated desk performing following activities on the firm's behalf -
- Taking periodical feedbacks from the client's accountant about the firm's services and team's behavior in dealing with them.
- Noting the list of issues/ matters the client's accountant is continuously struggling to get resolution for from the firm.
- Reporting back the above to the concerned Firm Executive-in-charge and Firm's Management.
Our independence is the primary key to the unanticipated benefits of this activity for the firm's business and client's continuity & satisfaction, since it has been seen in various firms that the firm's internal staff and even the proprietor/partners often indulge in arguing or justifying the negative feedbacks with the client itself!
The purpose of this feedback activity is not to argue or justify, but to resolve the issues, retain the client and work towards Credibility building of the Firm!
And our endeavour to partner in the growth of the Firm enable us in achieving the said purpose, with no conflict of interest whatsoever.